❓ Frequently Asked Questions
📍 1. Shipping & Delivery
Do you ship worldwide?
Right now, we only ship within the U.S., but global shipping is coming soon.
How much is shipping?
Standard U.S. shipping is $4.95. Orders over $75 ship free.
Why do I see more than one shipping charge at checkout?
At The Ascending Ones™, each item is made to order and fulfilled with intention. Some products are created by different production partners, which may result in separate shipments. When this happens, you might see more than one shipping fee — but rest assured, we never charge extra without purpose.
As we grow, we’re working to unify fulfillment and simplify shipping across the board.
Thank you for your understanding as we rise together. ⚡
How long does delivery take?
Once shipped, your order typically arrives in 5–8 business days.
Do you offer express shipping?
Not at this time, but we’re building that in.
💬 2. Order Support & Returns
Can I cancel or change my order?
Orders are automatically processed after checkout. If you need to make a change, contact us immediately and we’ll do our best to catch it before production begins.
What’s your return policy?
We accept returns on defective or misprinted items within 14 days of delivery. Because every item is printed just for you, we don’t accept returns for reasons like size or preference. Please review size guides carefully before purchasing.
How do I contact support?
Email us anytime at: connect.ascendingones@gmail.com. Response time: 24–48 hrs.
💪 3. Our Mission
Who are The Ascending Ones™?
We are a movement. A message. A light in the dark.
The Ascending Ones™ was born from the fire of awakening — uniting souls around the world who remember that we are more than systems, labels, or fear. Our gear is made to inspire the ones who walk with heart, power, and purpose.
This isn’t fashion. It’s a frequency.
Where is your company based?
We operate from Arizona, U.S.A. with energy that travels far beyond.
🧵 4. Payments & Billing
What payment methods do you accept?
We accept major credit cards and debit cards at checkout. PayPal is coming soon as an additional option for secure digital payments.
When will I be charged?
Immediately after checkout. Your item is made to order and goes into production right away.
Will I receive a receipt or invoice?
Yes. A confirmation email will be sent to the address provided at checkout.
🪛 5. Product Info & Materials
What are your products made from?
Our gear is crafted from high-quality materials including 100% cotton, cotton/poly blends, and other comfortable, durable fabrics. Material info is listed on each product page.
How do I care for my gear?
Wash inside out in cold water, tumble dry low or hang dry for best results. Avoid bleach or ironing over graphics.
Are your items allergy safe?
All materials are industry standard, but we can’t predict individual sensitivities. If you have skin allergies or fabric concerns, check the item details or consult with your physician before wearing.
Disclaimer: The Ascending Ones™ is not responsible for any skin reactions. Wear responsibly.
Do shirts shrink?
Some shrinkage may occur with heat drying. Most items are true to size. When in doubt, size up for a relaxed fit.
📊 6. Growth, Inventory & Transparency
Why are there only a few products right now?
We believe in quality over quantity. Each product is intentional, powerful, and energetically designed. More drops are coming soon as we grow.
Can I leave a review?
Yes! We love hearing from our soul family. You can leave reviews on individual product pages (when enabled) or message us directly.
How do I stay updated?
Follow us on Instagram _theascendingones and sign up for our email list to receive exclusive drops, codes, and spiritual fire.
🔒 Why is every design marked with “The Ascending Ones™”?
Every design proudly carries the ™ to protect the originality, meaning, and energy behind this movement. It’s not just branding — it’s a symbol of truth, unity, and our mission to spread the light. The trademark ensures that our message stays pure, authentic, and never diluted.
✨ Why is the logo always gold?
The gold logo represents divine authority, inner light, and unshakable truth. Every product features this exact color to protect its energy and maintain the frequency it carries. This isn’t just merch — it’s a message. And the gold flame is our seal of awakening.
The ™ ensures no part of it can be copied, distorted, or misused. When you wear The Ascending Ones™, you're not just repping a brand — you’re carrying a symbol of elevation.
Why is the neck tag always gold?
The gold inner tag isn’t just for style — it’s a signal. No matter what color the shirt is, that gold marks it as part of The Ascending Ones™. It’s our internal flame — subtle, consistent, and always present. Every time you put it on, you're reminded: the light starts within.
What does The Ascending Ones™ symbol mean?
It's a symbol of awakening — a spark rising from darkness. Every angle of the design represents elevation, unity, and resilience. It’s not just a logo. It’s a reminder that you're rising — and you’re not alone.
The Ascension Map (Future Concept)What’s next for The Ascending Ones™?
More than gear. We're building tools, content, and global community to support the rise. Shirts are just the spark — the rest is coming soon.
Thank you for rising with us.
✨ The Ascending Ones™
Wear the Message. Walk the Light.