❓ Frequently Asked Questions
SHIPPING
Do you ship worldwide?
Currently, we ship within the United States. International shipping is planned for the future.
How much is shipping?
Standard shipping is $4.95. Orders over $75 ship free.
Why do I see multiple shipping charges?
Some products may be fulfilled by different production partners and can ship separately. This may result in multiple shipping charges at checkout.
How long does delivery take?
Most orders arrive within 5–8 business days after shipping.
ORDERS & RETURNS
Can I cancel or change my order?
Orders enter production shortly after purchase. Contact us as soon as possible and we'll do our best to help.
What is your return policy?
We accept returns for defective or misprinted items within 14 days of delivery. Because products are made to order, we cannot accept returns for sizing or preference-related reasons.
How do I contact support?
connect.ascendingones@gmail.com
PRODUCTS
What materials are used?
Material information is listed on each product page and may vary by product.
How should I wash my gear?
Wash cold, inside out. Tumble dry low or hang dry. Avoid bleach and ironing directly on printed designs.
Do items shrink?
Some shrinkage may occur with heat drying. When in doubt, size up for a more relaxed fit.
PAYMENTS
What payment methods do you accept?
Major credit and debit cards.
When will I be charged?
Immediately after checkout.
Will I receive a receipt?
Yes. A confirmation email is sent after every purchase.
THE BRAND
What is The Ascending Ones™?
The Ascending Ones™ is a lifestyle brand built around growth, purpose, resilience, and becoming more than you were yesterday.
What does the symbol represent?
The symbol represents growth, resilience, and the continual pursuit of becoming more.
Why is the logo gold?
Gold symbolizes refinement, value, and growth through experience.